Frequently Asked Questions
Everything you need to know about shopping with Colipse.
What shipping options are available?
We offer standard, express, and overnight shipping across the continental US. Standard shipping typically takes 3-5 business days, while express takes 1-2 business days. International shipping rates and times vary by location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our tracking portal. You can also view your order status by logging into your Colipse account.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition with packaging intact. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
Colipse accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for eligible purchases.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Additionally, Colipse provides a 90-day limited guarantee against defects in materials and workmanship for all general retail goods.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team or using the 'Cancel Order' button in your confirmation email.